Week 10 - Experience Prototyping

Today's contact was about experience prototyping.

Exercise

Restaurant Dining Experience

What is the existing experience? From different

stakeholder P.O.V.?

What external/internal factors impact on the experience?

What aspects of the existing experience could be

enhanced/augmented/supported with technology?

How would introducing technology in to this context

change the experience?

What experience scenarios might you test with the

technology?

The existing restaurant dining experience is composed of customers entering a restaurant, sitting down at a table, and ordering their meal with the help of a waiter who will be taking their order. The customers then wait for their food and when it arrives they start eating. After they have finished eating, they indicate they want to pay the bill for the meal and leave. The waiter in a restaurant dining experience has to run around taking orders from many different customers, and then passing them onto the restaurant's kitchen. When the food is ready, the waiter also delivers the food to the customers on plates and trays and the like. For the cooks in the kitchen, their job is to ensure fast production of food, according to the waiter's collected orders, with the additional preference that the food for everyone on a particular table is ready within minutes of each other. Sometimes a restaurant inspector might be an external factor, coming in to inspect the various systems of the kitchen. The restaurant's reputation could also affect the experience, as well as the design of the restaurant itself (tables, chairs, wall painting etc). Also the smell of food, the quality, the ambient noise level are environmental factors than can affect the desirability of a restaurant experience. The experience could be augmented with online/fast ordering, possibly able to order with the customers smartphone via an app, and be able to receive the food when they arrive. This would change the way waiters receive orders